Privacy Policy

1. Introduction

SwitchEV LLC ("SwitchEV," "we," "us," or "our") operates the switchev.co platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information you provide directly:

• Account information: name, email address, phone number, password
• Project details: vehicle information, conversion goals, budget, timeline, location
• Photos: vehicle images uploaded during project submission
• Shop profile information: business name, services, portfolio, certifications
• Communications: messages exchanged through the platform
• Payment information: processed by Stripe; we do not store credit card numbers

Information collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the marketplace service
• Match client projects with verified conversion shops
• Verify your identity through email and phone verification codes
• Send transactional communications (verification codes, project updates, account notifications)
• Process vendor subscriptions and payments via Stripe
• Improve the platform and user experience
• Prevent fraud and enforce our Terms of Service

4. Information Sharing

We share your information only in the following circumstances:

• With Vendors: When you submit a project, your project details and contact information are shared with verified conversion shops to facilitate proposals
• With Stripe: Payment information is processed by Stripe in accordance with their privacy policy
• With AWS: We use Amazon Web Services for hosting, email delivery (SES), and SMS delivery (SNS)
• Legal requirements: When required by law, regulation, or legal process

We do not sell your personal information to third parties.

5. SMS and Email Communications

By providing your phone number, you consent to receive SMS messages from SwitchEV for account verification purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for assistance.

By providing your email address, you consent to receive transactional emails including verification codes, project status updates, and account notifications. These transactional messages are necessary for the operation of the Service and cannot be opted out of while maintaining an active account.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS), encrypted storage for sensitive credentials, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

8. Cookies

We use browser local storage to maintain your session and save project draft progress. We do not currently use third-party tracking cookies or advertising trackers.

9. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at contact@switchev.co.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact

If you have questions about this Privacy Policy, please contact us at contact@switchev.co.